1. Who we are and scope
RM Auto Detailing provides mobile vehicle-detailing services in Orange County, California. This notice applies to information handled through rmautodetailing.com, its service-request and customer-account features, and any future official mobile application that uses the same account or booking system.
External services and social networks linked from this site have their own privacy practices. This notice does not control information you submit directly to another service.
2. Information we handle
Information you provide
- name, email address, telephone number and preferred language;
- service address, unit information, Orange County ZIP code, requested date and time;
- vehicle description, selected package, optional add-ons, notes and condition details;
- optional photos or videos uploaded to show the vehicle or a concern;
- customer-account credentials in protected form, account settings and verification status;
- payment preference, appointment, receipt and invoice-delivery choices; and
- messages, support requests and other information you choose to send.
Technical and activity information
The website and hosting systems may process IP address, date and time, requested page, browser or device information, security events and server logs needed to deliver and protect the service. If you accept optional analytics, Google Analytics may also receive visit and interaction information described below.
3. How and why we use information
- receive, evaluate, approve, decline, schedule and provide requested services;
- confirm your email, operate accounts and help recover access;
- review private vehicle media and prepare an appropriate service estimate;
- generate or deliver payment links, record verified payment status and provide available receipts or invoices;
- send transactional notices about accounts, requests, appointments, payments, invoices, cancellations or changes;
- prevent abuse, protect customers and maintain website reliability;
- maintain appropriate business, accounting and dispute-resolution records; and
- measure and improve website performance only when optional analytics consent has been given.
Optional promotions require a separate choice. Turning promotions off does not stop operational messages needed to manage an account, request, payment or appointment.
4. Booking, customer accounts and private media
You may request service without creating an account. A service request can include contact information, vehicle and service details, location, preferred schedule, payment preference and optional media. The request is stored in the website’s protected application database so RM Auto Detailing can review it. A request is not a confirmed appointment until the status shown by the system and our confirmation indicate that it is confirmed.
Optional photos and videos are validated and stored outside the public media path. They are delivered through controlled application endpoints to authorized administrators or the related customer; they are not intended to be indexed or exposed through a predictable public file URL. Do not upload people, identification documents, license details or unrelated information unless necessary for the requested service.
Registered customers may view linked requests, appointments, payment status, receipts or invoices and saved contact details. Account confirmation and recovery links are personal, time-limited and intended for one user. Account deletion instructions are available on the Account deletion page and in the portal’s Security area.
5. Payment information
When online payment is selected and enabled, the site may create a Square-hosted payment link using the amount stored for the approved request. Card number, security code and full card data are entered on Square’s systems and are not stored by this website.
We may retain the payment provider, transaction or order reference, amount, currency, status, timestamps and receipt URL returned by the payment workflow. If cash after service is selected, the website records that preference but does not create card-payment data or a Square receipt. Payment processing is also subject to Square’s own privacy notice and terms.
7. Providers and disclosures
Information may be handled by service providers only as needed for their role, including:
- website hosting, database, security, backup and email-delivery providers;
- Square for hosted online checkout, verified payment status and provider receipts when online payment is used;
- Google for reCAPTCHA on form submissions and optional Analytics only after consent; and
- professional advisers, insurers, transaction participants or authorities when reasonably necessary or legally required.
Providers may process information in the United States or another location where they operate, subject to their agreements and applicable safeguards. We do not sell personal information for money. We do not currently use this site to share personal information for cross-context behavioral advertising.
8. Retention and security
Requests, appointments, private media, payment references, receipts, invoices and communications are kept only as reasonably needed to provide the service, maintain appropriate business records, resolve disputes, protect the system and meet applicable obligations. Different records have different practical or legal periods; provider backups may persist for a limited cycle after deletion from the active system.
Customer accounts have an inactivity process that can send a reminder after 40 days without activity and delete an inactive account and linked personal application records at 60 days when the scheduled retention task is operating. Using the account refreshes its activity date. You may request deletion sooner, subject to records that must be retained for security, transactions, disputes or law.
Security measures include encrypted transport, access controls, protected session cookies, request validation, private upload storage and application logging. No internet or storage system can guarantee absolute security.
9. Your choices and privacy rights
You can reject optional analytics, reopen Cookie settings from the footer, delete stored site data in your browser, correct portal information, disable optional promotions, or request access, correction, deletion or a copy of personal information as applicable. Withdrawing analytics consent prevents future optional measurement; deleting browser site data removes existing cookies from that device.
Rights and exceptions depend on the law that applies to the request. We may need information reasonably necessary to verify identity or authority. Authorized-agent requests must include sufficient proof of authorization. We will not unlawfully discriminate because a person exercises an applicable privacy right.
10. California privacy notice
For California residents, the categories described above may include identifiers and contact information; internet or electronic activity; commercial and appointment records; approximate location inferred from a service address or IP address; customer communications; and photos or video voluntarily supplied for the service. Sources are the customer, the customer’s device, service providers and the transaction or appointment workflow.
We use those categories for the operational, security, service, payment, recordkeeping and consent-based analytics purposes described in this notice. We disclose relevant categories to providers for those business purposes. We do not knowingly sell or share personal information of consumers under 16. Because no sale or cross-context behavioral-advertising sharing is currently performed through this site, a “Do Not Sell or Share” link is not currently necessary; this statement and the site controls will be changed before those practices begin.
11. Changes and contact
We may update this notice when website tools, providers or practices change. The effective date identifies the published version. Privacy questions or requests may be sent to: