Terms of use

1. Scope and acceptance

These terms apply when you browse this website, create or use a customer account, submit a service request, upload optional vehicle media, choose a payment preference, or use a payment link made available through the site. By using those features, you agree to these terms and the Privacy & Cookie Notice.

RM Auto Detailing provides mobile vehicle-detailing services in approved Orange County, California service areas. Website information is general and does not replace the service details confirmed for a specific appointment.

2. Service requests and appointments

Submitting a request does not by itself confirm an appointment. RM Auto Detailing reviews the requested package, location, date, time, vehicle condition and available capacity. The request may be approved, declined, or returned for more information.

An appointment becomes confirmed only after RM Auto Detailing approves it and the required confirmation step is completed. For online-payment requests, confirmation follows verified payment status from the payment provider. For an approved cash-after-service request, confirmation follows the approval shown in the portal or confirmation email.

Requested times remain subject to availability. The system may reserve buffer time around confirmed appointments so one technician can travel to and complete each service.

3. Packages, prices and estimates

Package names, included work, availability and displayed price ranges may change as services are updated. Each public service page keeps a stable purpose and URL, while the current package information is refreshed from the booking system.

Displayed prices marked “from,” ranges, deposits and estimates depend on vehicle size, condition, access, requested add-ons and the work reasonably required. The amount recorded in the approved request or payment link controls that transaction. Browser parameters or client-side changes do not set the charge.

Before work begins, tell us about stains, damage, delicate materials, prior repairs or other conditions that may affect the service. Detailing improves appearance and protection but cannot guarantee removal of every defect, stain, odor, scratch or pre-existing condition.

4. Customer accounts

You may request service without creating an account. If you register, provide accurate contact information, use a unique password and keep your credentials private. Email confirmation links and password-recovery links are personal, time-limited and intended for one user.

The portal may display linked appointments, payment status, invoices and saved contact information. You are responsible for promptly updating inaccurate information. We may suspend access that appears abusive, compromised or used to interfere with the website or another person’s records.

You can delete your account from the portal’s Security page. Instructions are also available at Account deletion.

5. Payments, deposits and receipts

When online payment is selected, RM Auto Detailing may send a Square-hosted payment link. Card details are entered on Square’s service and are not stored by this website. The website records transaction references, amount, currency and status returned through the payment workflow.

Cash-after-service may be offered for an approved request. Selecting cash means the website does not automatically create a Square receipt or online invoice. If the payment method changes to online payment, a new provider link may be generated and sent by email.

Any cancellation, rescheduling, deposit application or refund terms specific to an appointment will be communicated with the approval or payment request. A browser return page is not proof of payment; verified provider confirmation controls online payment status.

6. Optional photos, videos and other submissions

You may upload vehicle photos or videos to help us assess condition or a specific concern. Upload only content you are authorized to share and avoid including people, documents, license information or unrelated personal details when they are not needed.

You keep ownership of your content and give RM Auto Detailing permission to store, review and use it only as reasonably necessary to evaluate, schedule, provide and document the requested service, protect the system, or meet applicable obligations. Uploads are not permission for public advertising unless separate authorization is obtained.

7. Communications

Transactional email may be used for account confirmation, recovery, service requests, approval or decline notices, payment links, appointment updates and invoices. Optional promotions require a separate choice and can be disabled from the customer profile or by using the unsubscribe method provided.

Manual text-message or WhatsApp buttons may open the messaging application on a phone with prepared text. The administrator still chooses whether to send the message; the website does not claim to provide automatic SMS without an enabled provider.

8. Acceptable use and availability

Do not probe security controls, attempt unauthorized access, upload executable or harmful files, submit another person’s information without authority, automate abusive requests, or interfere with availability. We may restrict activity needed to protect customers, records and the service.

We work to keep the site available and accurate, but maintenance, provider outages, network conditions and necessary updates can interrupt features. If an online status appears inconsistent, contact us before relying on it for an appointment or payment decision.