1. Vehicle and service area
An individual plan covers one registered vehicle in its stated category: Sedan / Coupe, Small SUV / Crossover, or XL — Large SUV / Pickup / Minivan. A change of vehicle or size category must be reviewed before service. A mixed RM Flex plan, when offered, covers up to three registered vehicles from those categories at one usual service location; its three monthly visits are shared across the vehicles.
We provide mobile service in approved Orange County locations, including Fullerton, Anaheim, Yorba Linda, Newport Beach and Irvine. We review your actual address, access and safe working area before accepting enrollment. City coverage does not guarantee that every address or requested time can be served.
Membership is maintenance care for an eligible vehicle. A vehicle needing an initial deep detail, restoration or other work outside Maintenance Wash is assessed before enrollment. Any required additional service and price must be disclosed and accepted before you are charged.
2. Monthly charge and express consent
The membership automatically renews monthly until you cancel. The selected plan's recurring amount in USD, any applicable tax, first charge, next renewal date and these cancellation terms must appear before payment authorization. There is no minimum multi-month commitment. The quarterly benefit requires three consecutive paid monthly cycles, but does not require you to stay for three months.
Accepting membership terms and authorizing recurring charges are separate, unchecked choices. Enrollment requires your affirmative agreement to both; signing in, choosing a plan or accepting general website terms is not recurring-payment consent. You receive an email acknowledgment with your plan, charge, renewal terms, this version of the terms and the online cancellation link.
A paid cycle begins with the verified successful payment and ends at the displayed next renewal date. It is a monthly billing period, not necessarily a calendar month or exactly 30 days. The actual billing dates shown in your enrollment acknowledgment and membership account control. A renewed cycle starts only after its payment is confirmed.
3. Cancel anytime online
Use My membership to cancel renewal at any time. You do not need to call, give a reason or accept a retention offer. Cancellation must be completed before the next renewal charge to stop that charge. The confirmation shows the cancellation status and the end of your paid access.
Your already paid cycle remains available until its end, including remaining visits and any benefit already earned for that period. Cancellation stops future renewal; it does not immediately close your account or erase your paid visits. You may still request service within the paid period under the scheduling rules below.
Voluntary cancellation does not entitle you to a full or prorated refund for unused days or washes in an already paid cycle. The remedies for unavailable service below, refunds for billing errors and your applicable consumer rights still apply. If the online cancellation process is unavailable, email rmautodetailing94@gmail.com so we can record your request; an outage must not force a further renewal.
4. Three Maintenance Wash visits per paid cycle
Each paid cycle includes three Maintenance Wash visits as described on the membership page. Each completed included service uses one visit. For RM Flex, this is three visits in total across registered vehicles, not three visits per vehicle. Membership does not include unlimited washes or services outside its listed inclusions.
Use visits within their paid cycle; they do not automatically accumulate or transfer to another member. If RM Auto Detailing cannot provide remaining visits despite requests made with the required notice during the paid cycle, we will arrange a reasonable extension or rescheduling, or a proportional refund for the unused included visits. A delay or cancellation caused by us will not simply erase a paid visit.
5. Request service at least 24 hours ahead
Request each visit at least 24 hours before the desired service time. Members receive scheduling preference within available capacity; this does not guarantee a particular date, same-day service or a fixed recurring appointment. A request becomes an appointment only when RM Auto Detailing confirms it. Request early in the paid cycle so alternatives can be arranged.
To change or cancel an appointment, notify us at least 24 hours beforehand; a timely change preserves the visit for rescheduling within the cycle. If you are late, cannot provide access or need to change within 24 hours, contact us promptly. These membership terms do not authorize an automatic late fee or automatic deduction of an uncompleted visit.
Rain, unsafe conditions, access problems, equipment failure or an operational emergency may require an appointment change. We will notify your account email as soon as we know about the problem and, when appropriate, use your registered phone to coordinate. We will explain the reason and agree with you on a new date and time subject to availability; an alternative is not confirmed until you receive confirmation. An appointment change does not authorize a price change or deduction of an uncompleted wash.
If rain prevents the original service from taking place, the paid visit remains available and the rain touch-up benefit is not consumed. If a change caused by us prevents service within the paid cycle, the unused-visit protection in section 4 applies, including after you have cancelled future renewal.
6. One 48-hour rain touch-up per paid cycle
If rain affects your vehicle within 48 hours after a completed included wash, request the courtesy within those same 48 hours. It covers one exterior touch-up for that same registered vehicle to address the recent rain; it is not another full Maintenance Wash, interior detail or repair.
The courtesy is available once per paid cycle and does not use an included wash visit. RM Flex shares one rain courtesy across all its registered vehicles. It is tied to the cycle of the original wash, even if the next cycle starts during the 48-hour request window; it cannot be claimed twice for the same service.
The touch-up is scheduled subject to availability when weather and the work area permit safe service. Requesting it within 48 hours does not require completion within 48 hours. This is a service courtesy, not insurance, damage coverage or reimbursement for weather damage.
7. Choose one courtesy every three consecutive paid months
After each three consecutive fully paid monthly cycles, choose one of the following benefits. It is provided during one of your included washes, for the vehicle being washed; it does not add another visit.
- Premium Wax: wax protection for compatible paint. Optional Clay Bar preparation costs an additional $50 USD only with your prior approval. Paint correction and ceramic coating are not included.
- Leather or vinyl seat conditioning: conditioning of compatible seat surfaces after assessment. It does not include fabric shampoo, repairs or restoration.
- Engine cleaning: available after a safety inspection of the engine bay and its components. We will not perform work that risks unsafe exposure of sensitive or damaged components.
There is one courtesy per membership for each three-cycle qualifying period; RM Flex shares that one choice across its vehicles. The benefit is earned when the third consecutive cycle's payment is confirmed. Request it with an included wash during that third cycle; if our availability prevents it, we arrange a reasonable extension. If a chosen service is unsuitable for the vehicle, choose another eligible option.
An interruption in paid membership restarts the consecutive-cycle count. Cancelling future renewal does not remove a benefit already earned during the paid period. The courtesy has no cash value and cannot be exchanged for a refund or an extra wash.
8. Extras, vehicle condition and safe access
Tell us about prior damage, delicate finishes, repairs, aftermarket parts and conditions that could affect service. Provide authorized access and a safe place to work. Maintenance does not guarantee removal of every stain, scratch, odor or pre-existing defect.
Condition-related work, an approved location change, travel charges or optional add-ons must be explained and priced before you agree to them. They are not automatically added to a recurring charge. Applicable tax is disclosed before purchase. We do not perform or charge for an optional extra without your authorization.
9. Payments, account records and notices
Recurring payments are processed through Square when membership enrollment is enabled. Your membership is activated from verified provider payment information, not merely from a browser return page. The website does not store full card details.
A failed or unconfirmed renewal payment does not create a new paid cycle or new service credits. New-cycle benefits may pause until payment is resolved; valid access from an earlier paid period is preserved. Your account shows the status so you can resolve payment or cancel future renewal.
Keep your account email current. Enrollment, payment, renewal, cancellation and service notices are transactional emails; optional marketing consent is separate. Deleting an account is not a substitute for cancelling recurring billing. Active or paid memberships must be resolved without silently removing cancellation access or records needed to honor paid service. See the Privacy & Cookie Notice for data handling.
10. Changes, consumer rights and assistance
We retain the terms version accepted with your enrollment. Changes do not retroactively reduce an already paid cycle's visits or earned benefits. A recurring price change is notified at least 30 days before it takes effect, together with the new amount, effective date and cancellation link; renewed affirmative consent will be obtained where required. Material changes to these conditions are emailed before they take effect, explaining what changes, when and how to cancel future renewal. They do not replace payment authorization or reduce already paid services. Renewal notices and additional consent requirements follow applicable law. Appointment changes are handled separately under section 5.
These terms supplement the website terms for the membership service. They do not waive rights or remedies that California or other applicable consumer law does not allow to be waived.
Questions about a charge, cancellation, availability or a benefit: rmautodetailing94@gmail.com or (714) 603-0701.